The Windsor Court, an iconic luxury hotel nestled in the heart of a historic city, has garnered significant acclaim at the 2025 Preferred Hotels & Resorts Global Conference, taking home two prestigious recognitions. General Manager Ralph Mahana was invited to speak alongside prominent global leaders in luxury hospitality, while Sara Gaspard, the hotel’s Catering & Conference Services Coordinator, was named the 2025 Preferred Rising Star. This coveted award, which recognizes only five individuals from more than 750 hotels worldwide, underscores the outstanding achievements of these two exemplary team members, each contributing to the hotel’s exceptional reputation.
The Preferred Hotels & Resorts Global Conference is an annual gathering that brings together industry pioneers from around the world. This prestigious event offers a platform for hospitality leaders to share insights, exchange ideas, and celebrate exceptional talent within the Preferred Hotels portfolio. For The Windsor Court, the recognition of Ralph Mahana and Sara Gaspard at this conference not only highlights the hotel’s commitment to excellence but also positions it at the forefront of luxury hospitality innovation.
Ralph Mahana, who has been steering The Windsor Court with remarkable success, was selected to serve as a keynote speaker at the conference. His invitation to speak is a testament to his visionary leadership and deep understanding of the evolving luxury hospitality landscape. As a leader in the independent luxury hotel sector, Mahana’s insights into innovation and the future of guest experiences were highly anticipated. His address focused on the need for constant reinvention and adaptation in the hospitality industry, particularly as guest expectations continue to evolve. He also highlighted the significance of maintaining an authentic, personalized approach to service, a hallmark of The Windsor Court experience.
Mahana’s role as a keynote speaker gave The Windsor Court a platform to showcase its dedication to exceptional guest experiences and industry leadership. His address not only positioned the hotel as a forward-thinking institution but also solidified its reputation as a leading name in independent luxury accommodations. Mahana’s emphasis on innovation and visionary leadership resonated with the international audience of industry professionals, further elevating The Windsor Court’s standing in the global luxury hospitality arena.
Alongside Mahana, Sara Gaspard’s recognition as a 2025 Preferred Rising Star adds another layer of distinction to The Windsor Court’s impressive accolades. This award recognizes individuals with fewer than five years of experience who demonstrate extraordinary promise and the potential to influence the future of the hospitality industry. Gaspard, who joined The Windsor Court in September 2023, has quickly made a name for herself with her exemplary leadership, creativity, and operational excellence.
One of Gaspard’s most notable achievements is her innovative approach to catering and conference services. Despite having been in the hospitality industry for just eighteen months, she has transformed service delivery and enhanced operational workflows in a short period. Her creativity and attention to detail have had a lasting impact on the hotel’s catering and conference services, particularly in optimizing event operations for both clients and guests. Her work has been integral in streamlining processes, improving service quality, and creating memorable experiences for guests attending events at The Windsor Court.
Gaspard’s leadership in the development of a new protocol for wedding photography access stands out as one of her most impactful contributions. By skillfully balancing guest satisfaction with event integrity, Gaspard introduced a protocol that enhances the guest experience while maintaining the authenticity and flow of events. This new policy has not only improved guest satisfaction but has also generated additional revenue for the hotel, exemplifying her ability to think strategically while ensuring the highest level of service.
The Windsor Court’s recognition at the 2025 Preferred Hotels & Resorts Global Conference is a testament to the hotel’s commitment to excellence in every aspect of its operations. From the visionary leadership of Ralph Mahana to the innovative contributions of Sara Gaspard, the hotel continues to set the standard for luxury hospitality. These accolades reflect the hard work, dedication, and forward-thinking approach that are at the core of The Windsor Court’s success.
In a competitive and ever-evolving industry, The Windsor Court remains steadfast in its pursuit of excellence. The recognition of both Mahana and Gaspard highlights the hotel’s ongoing dedication to delivering unparalleled guest experiences, while also championing the next generation of hospitality talent. As The Windsor Court moves forward, it remains a beacon of innovation, quality, and personalized service, continuing to shape the future of luxury hospitality.
“We are beyond proud a part of this organization and gain notoriety for practices and people at The Windsor Court with such distinction,” said General Manager, Ralph Mahana. “Sara exemplifies the next generation of hospitality excellence.”
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